How do I Cancel my Order?
All Cancellation Requests must be submitted through our Support Form within 24 hours from the time your order was placed. To ensure our team members are able to address your Cancellation in time, you MUST select 'Order Cancellations/Address Change' under the 'Reasons for Support' dropdown menu.
Change of Address Policy:
All Change of Address Requests must be submitted through our Support Form within 24 hours from the time your order was placed. To ensure our team members are able to address your request in time, you MUST select 'Order Cancellations/Address Change' under the 'Reasons for Support' dropdown menu.
What happens if I miss the 24 Hour deadline on a Cancellation/Change of Address request?
If the product hasn't arrived to the delivered address, there is still a chance we can redirect or cancel the order. You will be charged the cost of the redirect or restocking fee relative to your order. Our Customer Support Team will confirm whether or not your order is still eligible and provide you with the fee amount. To ensure our team members are able to address your request in time, you MUST select 'Order Cancellations/Address Change' under the 'Reasons for Support' dropdown menu. Ace Casual/X Rocker is not liable for any requests submitted after 24 hours from the time of submission.
