PRODUCT PACKAGING
Please note, all our items arrive in packaging that reveals what's inside the box. If your order is a gift, please consider using an alternative shipping address to avoid ruining the surprise!
SHIPPING POLICY IN THE UNITED STATES
Shipping within the contiguous United States (excludes Hawaii and Alaska).
We offer FREE standard delivery to the contiguous United States via UPS or FedEx delivery. Delivery times may vary based on your location, the time/date in which the order was placed, weather conditions and various other factors.
- All X Rocker products will be shipped FREE of charge.
- Shipping time applies from the date the product is shipped out. This does not include the time it takes to process the order.
- Please note we do NOT offer or guarantee next day delivery. We aim to pack and ship your order ASAP, however larger 2-man items may take up to 5-7 working days to ship, and a further 7-10 working days for delivery.
- Our courier services are provided on a Monday-Friday basis. It is at the courier’s discretion if they wish to attempt weekend delivery, and therefore we cannot account for this.
- For National Bank Holidays, please allow an additional day for your order to be processed due to staff availability.
- Multi-item orders or bundles may be shipped separately, and are not guaranteed to be delivered at the same time, or by the same carrier.
- Please note, your item arrives in packaging that reveals what’s inside and cannot be hidden. If this is a gift, please consider shipping to a different address.
- If you have a query about your delivery, please contact our Customer Service team using our dedicated support form.
Shipping internationally
Unfortunately, X Rocker US does not currently ship internationally. However, our products are available globally through various international retailers and partnerships.
Please note, we do NOT accept orders with delivery to 'virtual addresses' or third party global couriers for international shipment.
