Return Policy

Return Policy

Not fully satisfied with your purchase? Ace Casual/X Rocker will accept returns within 30 days after delivery for Standard Shipping items. Unless the product is defective, the customer is responsible for all shipping fees and any restocking fee associated with returns.

Please fill out our Support Form to receive a return authorization number and our shipping address. You can expect to receive a response from our team within 24-48 hours. Some requests may be delayed during the holiday season due to a drastic increase of inquiries.  Products shipped to Ace Casual DBA X Rocker without a return authorization number will not be accepted. To be eligible for a refund, Ace Casual DBA X Rocker must receive the product in the original packaging without any damage or missing pieces. Once the return has been processed, your refund will be credited into your account.

Warranty Overview:

We want you to be completely satisfied with your purchase. Ace Casual DBA X Rocker warrants this product (including any accessories) against defects in material and workmanship for a period of 90 days from the date of purchase. Product information and manuals can be found on our Support Portal.

This warranty is enforceable only by the original purchaser.


This warranty covers all defects in material and workmanship in this product but DOES NOT COVER the following:

  1. Damage, deterioration or malfunction resulting from:
      • Acts of God, accident, misuse, abuse, negligence, improper installation, maintenance or operation, or failure to follow the instructions contained in this owner’s manual.
      • Any damage in the shipment of products. (Claims must be presented to the carrier).
      • Repair, attempted repair, or modifications by anyone other than the Ace Casual/X Rocker Service Center.
      1. Any unit which has been modified or attempted to be modified or altered in anyway.
      2. Normal wear and periodic maintenance.
      3. Any unit used for industrial or commercial purposes (including rental).
      4. Products sold AS IS or WITH ALL FAULTS, or consumables (such as fuses, batteries, etc.).
      5. Customer installation, set up adjustments, or signal reception problems.

      Need Help? Fill out our Support Form to speak with one of our support staff members in North America. Make sure that you specify the 'Reason for Support' to ensure your request is directed to the correct team member. 

      You can expect to receive a response from our team within 24-48 hours from the time of submission. During holiday seasons, responses may be delayed due to an influx of inquiries.  Please note that we will respond as soon as possible.