X Rocker Warranty
We want you to be completely satisfied with your purchase. Ace Bayou Corp. dba X Rocker warrants to the original residential end user purchaser in the United States that their new X Rocker product (including any accessories) will be free from defects in material and workmanship for a period of 90 days from the date of purchase or date of delivery (whichever occurs later). Product information and manuals can be found on our Support Portal.
END USER PURCHASERS ARE STRONGLY ENCOURAGED TO PROMPTLY REVIEW THE PRODUCT UPON RECEIPT AND REPORT ANY DAMAGED OR MISSING PARTS TO X ROCKER WITHIN 14 DAYS OF PURCHASE.
This warranty DOES NOT COVER the following:
- Damage, deterioration or malfunction resulting from:
- Acts of God; accident; misuse (including using the wrong power supply); abuse;negligence; alteration; improper installation, maintenance, or operation; failure to follow the instructions contained in X Rocker’s owner’s manual.
- Any damage attributable to the shipment of the product. (Claims must be presented to the carrier).
- Repair or attempted repair inconsistent with X Rocker instructions.
Because X Rocker cannot control the quality of products sold by unauthorized sellers, this warranty applies only to products that were purchased from X Rocker or an X Rocker authorized seller in the United States, unless otherwise prohibited by law. X Rocker reserves the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized Internet sites. This warranty is non-transferable.
Product Registration Form (Optional):
Purchasers of our products are encouraged (but not required) to complete the product registration form at https://xrockergaming.com/pages/register-product. The form is for product registration. Failure to complete the form does not diminish your warranty rights.
Warranty Claim Process:
Need Help or want to make a warranty claim? Fill out our Support Form to speak with one of our support staff members in North America, email us at firstname.lastname@example.org, or write to us at ATTN: Warranty Department; PO Box 1853 Lewisburg, TN 37091. Make sure that you specify the 'Reason for Support' to ensure your request is directed to the correct team member. You will be required to furnish proof of purchase and delivery demonstrating when and where you purchased your product. You may also be asked to provide photographs of your product or mail your product to X Rocker. If you are asked to mail the product to X Rocker, we will provide you a prepaid shipping label, but you are responsible for boxing the product and placing it with the carrier. Please note that we must receive your product prior to shipping you a replacement.
You can expect to receive a response from our team within 24-48 business hours from the time of submission. During holiday seasons, responses may be delayed due to an influx of inquiries. Please note that we will respond as soon as possible.
Remedies Under This Warranty:
X Rocker will replace a defective product or product part that is covered by this warranty.
There are no warranties which extend beyond those stated herein. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
UNDER NO CIRCUMSTANCES SHALL X ROCKER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT, OR STRICT LIABILITY. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Purchasing From Authorized Sellers:
Ace Bayou Corp. dba X Rocker
931 Daniel Street Kenner, LA 70062-6435